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Our Support Hub

We understand the pivotal role you play in delivering reliable solutions.

If any hardware is defective or damaged, we’ll replace it straight away as long as it’s within its warranty period. For products outside of their warranty period, we’re happy to assist with a fixed hourly rate.

Our Warranty Services

Industry-Leading 5 Year Warranty

For the majority of our products, we provide a complimentary five–year warranty. This
includes servers, workstations and storage arrays.

Standard 1 Year Warranty

Some older generation products and consumable items such as HDDs, SSDs, Batteries and
GPUs come with our standard one–year warranty at no additional cost.

Extended Warranty Options

For items covered by our one–year warranty, we also offer the option to purchase a three or
five–year warranty on selected items.

Dell Warranty

On our Dell recertified products, we offer on–site next–business day warranty – ensuring a
certified Dell technician is dispatched to your customer.

*Note: Many products that we offer a five–year warranty on, particularly our configure–to–order items, come with consumable components in them, meaning these may not be covered by our five–year warranty. All other parts would be.

A Streamlined Ticketing System & 24/7 Maintenance

In the event your customer may require support, we have a portal that’s accessible at any time, where you can submit a ticket to our team and receive a response within 24 working hours.

Upon submitting a ticket, you will need to include your order reference, the system tag or serial number of the hardware and a description of the problem.

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Discover Our On-Site Support Service

We offer on-site support to help your customers navigate the complexities of any IT environment. Whether you need server de–racking, relocation, re–cabling, or configuration, we’re here to help and ensure your customer’s IT operations run smoothly.

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Booking an engineer with us is simple.

  • Submit the job spec outlining the requirements.
  • Our team will assess the job spec and determine the details for fulfilling your request.
  • We’ll provide a cost estimate for engineering work and materials/equipment.
  • Our engineers will attend the office or data centre with all the necessary equipment. Any extra work not initially quoted will be recorded and charged accordingly.

Save up to 50% when compared to standard third-party engineers!

Book an Engineer

What Our Customers Say:

“Support was great, very quick response…I am very happy to have chosen them as a supplier”
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Sasko
“Good service, with fast and clear cooperation with logistics, accounting, and the sales team.”
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Karolina
“They are always ready to help the customer”
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Monica
“Excellent. I can't think of anything that you could have done better.”
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Garry
“Fast & professional service!”
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Gintaras

Book an Engineer

Please provide specific details, including specifications, quantities, and any additional information that will help us accurately assess the value. If you already have a file with an equipment list, you may attach it to this form.

The more detailed the information you provide, the better we can understand your needs and offer the most precise evaluation.

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Head Office

LA Direct Solutions

Astro House

Brants Bridge

Bracknell

Berkshire, RG12 9BG

Get in Touch

  • sales@lads.com
  • +44 (0) 1753 625 111

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LA Direct Solutions is a trading style of LA Micro Group. Copyright 2026 © All rights Reserved LA Direct Solutions