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Support Services

LA Direct Solutions supports IT resellers

As well as supplying the highest quality IT hardware to the channel, LA Direct Solutions also offers a full range of supporting services.

24/7/365 maintenance

You and your customers depend on systems being up and running 24/7/365. That’s why our maintenance services are also up and running 24/7/365, encompassing an expert technical support team and field-based hardware maintenance technicians.

The experience and expertise of our support teams covers all major vendors, products and technologies, meaning they can be relied upon to provide fast and efficient resolutions to mission critical issues.

Secure data erasure

LA Direct Solutions offers multiple on-site and off-site data erasure services, all ensuring increased data security whilst reducing risk of data loss during transit.

For on-site erasure, our engineers can attend site with all equipment necessary to perform secure erasure, without the need to remove drives from your office or data centre. Our engineers are equipped to erase any type of hard drive, be it Fibre, SATA, SAS or other.

Off-site erasure are conducted at our secure facility, where we’re able to wipe over 1000 drives per day.

All data erasure is completed with a 3 pass wipe, utilising CESG approved data erasure software. We currently use market leading software from White Canyon and Blancco.

Need a data erasure quote? Simply contact our team at sales@lads.com with the following details:

    • Your company details
    • What type of HDD you need wiping
      • How many and what size/s
    • On-site or off-site
    • Location

Our central warehouse in Windsor, UK, holds over £6M in IT systems and components, ranging from individual spares and upgrades through to fully configurable server units and arrays. If you or your customers are in need of specific parts, it’s likely we’ll already have them in stock.

If we happen not to, our international sourcing team will work to find exact or compatible parts to suit requirements, operating from 5 locations across the world.

With over 15 years of relationships and experience in the sourcing and supply of new, recertified and refurbished IT hardware, LA Direct Solutions is uniquely equipped to locate and supply exactly what you need to stay up and running or meet demand.

If you have need of a certain system or component, send details of your requirements to the LA Direct Solutions team and they’ll be in touch within 1 working day.

IT rental

Our unique IT rental service delivers a streamlined process for our clients and allows for same-day supply in many cases. Together with our huge inventory of systems and parts, and unrivalled customer service, it’s made LA Direct Solutions the short-term rental partner of choice for clients across the world. 

Providing dependable solutions to the IT channel for over 15 years has helped us develop a deep understanding of what our clients’ and their customers really need from short term hire: high quality, reliable IT systems. Fast.

To ensure our clients are able to deliver unbeatable service and value to their customers, we’ve developed a unique IT rental offering, which in many cases sees complete systems and hardware delivered the same day.

It’s this service that has lead to LA Direct Solutions becoming the short-term rental partner of choice for IT resellers and support services the world over.

Why not ask us for a quote and see how we can exceed the service of your current rental provider?

In need of support?

09:00 – 17:30, Monday – Friday

Address: 39-40 The Arches, Alma Road, Windsor, UK, SL4 1 QZ

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